Tips & Advice

Should I Be Using A Moving Broker?

Have you ever used a travel agent to book a flight or a cruise? Have you ever used Expedia or Priceline.com? Have you ever Googled? Have you ever used Ebay? Have you ever used a real estate agent or a broker to buy a house? Have you used a designer or decorator to help you pick out furniture for your home?

The answer is probably YES to all or most of the above. Why do you use these services? Because it saves you time and money. The experts take the best of the marketplace and eliminate the worst and present you with a limited number of your best choices. A moving broker can do the same for your upcoming move.

Here are the top 10 benefits to using a professional moving coordinator.

• A moving coordinators' large client base and volume of business allows individual customers to benefit from competitive pricing.
• Moving coordinators research, pre-qualify and recommend moving companies that are properly licensed and insured.
• Moving coordinators provide "binding" estimates as opposed to "non-binding" estimates.
• A moving coordinator can act as the customer's liaison with a moving company.
• The quality assurance department will follow up with customers prior to the scheduled pick up to verify the accuracy of the binding estimate.
• Moving coordinators can arrange and recommend specialty packing service providers.
• Dispatch department monitors moving company performance standards. Moving companies are terminated from the resource network when quality standards are maintained.
• Quality assurance department requires the moving company to submit certified and verifiable weight tickets to ensure accurate property weights.
• Moving coordinators require recommended moving companies to participate in a neutral arbitration dispute resolution program.
• Customer service department is available to assist customers in filing valuation and/or insurance claims with the moving company after the move.

There are bad movers and bad brokers and there are good movers and good brokers. How do you choose? See our article Understanding your Quote and Can you judge a company by the estimator?